FAQs

FAQs

Size Guide

Care Guide

Shipping & Delivery

HAVE A QUESTION?

Below you will find answers to some of our most frequently asked questions.

If you don't see your question here, please contact us.

ORDERS & PAYMENT

  • For the perfect fit, we recommend using a ring sizer or referring to our size guide. If you’re unsure, please contact us, and we will assist you in finding the right size

  • We process orders quickly, but if you need to make a change, contact us as soon as possible. Once your order has shipped, we won’t be able to modify it.

  • We accept all major credit cards, Apple Pay, and other secure payment methods at checkout.

SHIPPING & DELIVERY

  • We currently ship within the US and Canada. If your location isn’t available at checkout, please reach out to us, and we will do our best to assist you.

  • Processing typically takes 3 business days, and delivery times vary depending on your location and the shipping method selected.

  • Yes, express shipping is available at checkout for faster delivery.

  • Orders shipped to the United States typically incur customs duties or import taxes once they arrive. These fees are determined by U.S. customs and are the responsibility of the recipient.

    At Zikr, we work closely with our shipping partners to ensure your order reaches you as smoothly as possible. However, any additional fees or customs processing times are managed directly by U.S. customs authorities.

RETURN & EXCHANGE

  • We accept returns within 10 days for customers in the US and Canada, starting from the date your shipment is delivered.

    Return Requirements:

    • Items must be in their original, unworn condition with no signs of wear or damage.

    • Returned items must include all original packaging (tags, box, pouch).

    • Complete sets must be returned as a whole. Individual items cannot be returned for a refund, store credit, or size exchange.

    • Orders must be returned from the same country where they were originally purchased.

    Non-returnable Items:

    • Engraved or monogrammed products

    • Gift cards

    • Final sale items

  • Simply contact us with your order number, and we will guide you through the process.

  • At Zikr, we are dedicated to crafting jewelry that is made to last. However, if you need a repair, please contact us, and we will do our best to assist you.

JEWELRY & MATERIALS

  • At Zikr, we are committed to creating jewelry that lasts a lifetime. Each piece is carefully handcrafted from recycled solid gold—never plated or filled—ensuring pure, enduring quality. Our diamonds are handpicked and hand-cut, making each one as unique as the wearer.

  • Yes! Solid gold is highly durable and will not tarnish or fade. You can wear your Zikr jewelry every day, in any setting, without worrying about water or wear.

WARRANTY & CARE

  • We stand behind the quality of our handcrafted jewelry. To give you peace of mind, we offer a six-month warranty from the date you receive your order, covering defects or issues related to craftsmanship.

    Our warranty does not cover:

    • Lost items

    • Normal wear and tear, such as scratches, tarnishing, or fading

    • Damage from improper care, including exposure to chemicals or excessive force

    • Modifications made by third parties outside of Zikr

    We are dedicated to helping you enjoy your jewelry for years to come. For more care tips, be sure to check out our full Care Guide.

  • To initiate a warranty claim, simply fill out our form with your order number and a description of the issue. We will guide you through the process.

WAITLIST & PRE-ORDERS

  • The waitlist is for customers interested in purchasing items that are currently out of stock. By joining the waitlist, you will be notified as soon as the item becomes available again.

  • Simply click the "Join Waitlist" button on the product page, enter your email, and you will be added to the list. We will notify you via email as soon as the item is restocked!

  • No, there is no limit. Anyone can join the waitlist, and we will notify all waitlisted customers once the item is back in stock.

  • Yes, waitlist members will receive priority and be notified first when the item is restocked.

  • Yes! Products available for pre-order can be ordered directly from our website. Once your order is placed, we will provide an estimated delivery time frame. Pre-ordered items typically take 3-4 weeks to arrive.